Terms and Conditions

All customers are responsible for checking that the details forwarded to us are correct. All Customers will manually receive a ‘Journey Details’ email or text message when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. Direct Airport Travel does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to add one extra hour to all journey times to allow for any unpredicted delays en route to any U.K airport. We also advise customers to plan to arrive at their selected airport three hours prior to any flight departure time. Direct Airport Travel will not take responsibility for any passengers missing their flight if three hours check in time was not allowed. You are free of course to arrange to get to the airport for a time of less than three hours prior to flight departure, however Direct Airport Travel accepts no responsibility for any missed flight due to this. All passengers are advised to have adequate travel insurance prior to booking. No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. If your flight has any serious delays please inform us or the driver as soon as possible. Direct Airport Travel always aim to use their own transport wherever possible but do use third party companies where appropriate.


Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration.
We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.


Waiting Time

We do not charge for the 1st hour’s waiting time after the plane has landed. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata. Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.



Bridge Tolls are always included in the instant online quotes.


Blue Badge Holders

If Customers are eligible for a blue badge, we encourage those customers to bring their blue badge with them on their journey. This may enable the driver to park closer to the entrance doors of an airport terminal, making it easier for the customer to continue on with their journey.


Amendment Policy

Any amendment must be made via an email or by telephone to us to which you will receive an email or text confirming the amendment. Amendments must not be made with your driver.


Re-Booking Policy

All bookings must be made through the office via the website, telephone, text or e-mail. In this way confirmations are sent out and the journey is insured It is against the law for private hire drivers to accept journeys directly. Bookings must be made through Direct Airport Travel.


Cancellation Policy

Direct Airport Travel will accept any cancellation made as long as there is at least 24 hours notice before the journey pick up time. In the event of any cancellation within this time period then there will be a £10.00 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us. In the event that you do not receive an email from Direct Airport Travel confirming the cancellation, then it must be taken that we have not received your cancellation email.

In this case please call us on 01656 667666


Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys. No refund is made for cancellation of a booking on the day of travel ( within 24 hours of travel ) or afterwards.  All other circumstances where a refund may be possible should be addressed directly with Direct Airport Travel


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